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Problem
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Possible Causes
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Solution
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The coffee machine doesn’t turn on.
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• Machine not plugged into the electricity source.
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• Check it is plugged in correctly.
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LEDs flash quickly.
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• The coffee machine has broken down.
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• Contact customer services or a service centre.
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The cartridge load lever will not
return to a central position.
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• Used cartridge/drop collection drawer is full.
• Incorrectly inserted cartridge.
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• Empty the used cartridge/drop collection drawer.
• Lift the cartridge load lever and correctly insert the cartridge
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The pump is noisy.
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• The tank needs filling with water.
• Filter inserted incorrectly.
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• Refill with fresh drinkable water.
• Check that the Brita® filter is correctly inserted (see instructions supplied with filter)
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The coffee machine doesn’t dispense any coffee.
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• Unsuitable temperature.
• Hot water/ steam option selected.
• Cartridge load lever in raised position.
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• Wait until the ideal temperature has been reached.
• Return the hot/steam dispenser button to a central position.
• Lower the cartridge load lever.
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Coffee is not hot enough.
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• Cups are cold.
• The machine was not at the correct temperature when the coffee dispenser button was pressed.
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• Pre-heat the cups using hot water.
• Wait until the machine light remains lit.
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The coffee does not come out or comes out in drops.
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• Blocked dispensing spout.
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• Clean the dispensing spout.
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The coffee comes out too quickly, the espresso crema does not form.
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• The cartridge has already been used.
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• Insert a new cartridge.
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Milk or cappuccino froth doesn’t form.
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• Milk unsuitable.
• Milk is not cold enough.
• Steam dispensing spout is clogged.
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• Use fresh semi-skimmed milk.
• Use milk at refrigerated temperature.
• Clean the steam dispensing spout with a needle and clean the arm.
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No hot water or steam
dispensed.
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• Clogged steam/hot water arm.
• Insufficient water in the tank.
• Filer not inserted correctly.
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• Clean the arm. If the problem persists clean the dispenser hole with a thin needle, making sure that it is free of blockages. Then turn on the machine and dispense a small quantity of steam.
• Refill with fresh drinkable water.
• Check that the Brita® filter is correctly inserted (see instructions supplied with filter).
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