The machine doesn’t turn on.

• Machine not plugged into the electricity source.

• Check it is plugged in correctly.

LEDs flash quickly.

• The machine has broken down.

• Contact customer services or a service centre.

The cartridge load lever will not
return to a central position.

• Used cartridge/drop collection drawer is full.
• Incorrectly inserted cartridge.

• Empty the used cartridge/drop collection drawer.
• Lift the cartridge load lever and correctly insert the cartridge

The pump is noisy.

• The tank needs filling with water.
• Filter inserted incorrectly.

• Refill with fresh drinkable water.
• Check that the Brita® filter is correctly inserted (see instructions supplied with filter)

The machine doesn’t dispense any coffee.

• Unsuitable temperature.

• Hot water/ steam option selected.

• Cartridge load lever in raised position.

• Wait until the ideal temperature has been reached.
• Return the hot/steam dispenser button to a central position.

• Lower the cartridge load lever.

Coffee is not hot enough.

• Cups are cold.
• The machine was not at the correct temperature when the coffee dispenser button was pressed.

• Pre-heat the cups using hot water.
• Wait until the machine light remains lit.

The coffee does not come out or comes out in drops.

• Blocked dispensing spout.

• Clean the dispensing spout.

The coffee comes out too quickly, the espresso crema does not form.

• The cartridge has already been used.

• Insert a new cartridge.

Milk or cappuccino froth doesn’t form.

• Milk unsuitable.
• Milk is not cold enough.

• Steam dispensing spout is clogged.

• Use fresh semi-skimmed milk.
• Use milk at refrigerated temperature.
• Clean the steam dispensing spout with a needle and clean the arm.

No hot water or steam
dispensed.

• Clogged steam/hot water arm.

• Insufficient water in the tank.
• Filer not inserted correctly.

• Clean the arm. If the problem persists clean the dispenser hole with a thin needle, making sure that it is free of blockages. Then turn on the machine and dispense a small quantity of steam.
• Refill with fresh drinkable water.
• Check that the Brita® filter is correctly inserted (see instructions supplied with filter).